PRIVACY POLICY

 

Data protection

The purpose of this confidentiality charter (the "Charter") is to describe the conditions under which the company EAST-WEST DISTRIBUTION, a simplified joint stock company with a single shareholder, SIREN number 390 877 090, Intra-community VAT FR28390877090, registered with the RCS de Versailles and whose head office is located at 101 rue Pereire - 78100 St Germain en Laye, Tel: 01 30 90 11 73 | Fax: 01 30 90 11 72, Email:(Hereinafter "East West Distribution"), collects, stores and uses the personal data of consumers contacting AYAM ™ about its products.

 

Purposes of treatment

The personal data that we collect from you are processed for the following purposes:

• Offer to send you a newsletter relating to brand news;
• Respond to your questions and complaints about the products;
• Follow up on complaints with a view to continuous improvement.

 

Data collected

When making contact as a Consumer, we collect the following data:

• For sending newsletters: Name, First name, Email address.
• For the consumer service:
  • Last Names
  • Contact method used (phone, email, contact form)
  • Transcription of the exchanges.

 

Data recipients

The consumer service and, where applicable, the marketing service.

All the aforementioned staff members are bound by obligations of discretion and confidentiality.

 

Data transfer outside the EU

Your data may be transferred outside the European Union and in particular to the parent company of AYAM ™, whose head office is located in Singapore (Denis Group).

We have put in place appropriate technical and organizational measures to ensure the security of your personal data transferred outside the European Union. These transfers are contractually framed by the conclusion of Standard Contractual Clauses approved by the European Commission between our companies and Denis Group.

 

Shelf life

Data making it possible to establish proof of a right or a contract must be kept for compliance with a legal obligation; consequently, they will be for the duration provided for by the law in force. The data that we only keep for this purpose is stored in separate archive databases, access to which is strictly limited.

Subject to this reservation, your personal information will not be kept beyond the time strictly necessary for the study, analysis and follow-up of your request or complaint.

 

Permission to access

In accordance with applicable regulations, you have the right to access, rectify, update when they are inaccurate or incomplete, and delete data concerning you when they are no longer necessary for the award, the management and execution of your contract, except when these are essential for the establishment, exercise and defense of legal claims. You can exercise your rights by sending an email accompanied by a copy of your identity document to the following address:

We will process your request as soon as possible and undertake to provide you, at your request, with complete information relating to the personal data concerning you that we keep. Where applicable, we undertake to keep you informed of any action taken by us in order to respond to your requests for rectification, erasure or blocking.

We will in any case do our best to answer your questions about the processing of your personal data. You can, if you wish, lodge a complaint with the CNIL according to the methods indicated on its site (https://www.cnil.fr).

 

Right of opposition

You have the possibility to object at any time to the processing of your sensitive personal data by informing us of your wish by email.

 

Data security

We have put in place appropriate organizational, technical and administrative measures to protect your personal data against any destruction, loss, alteration or unauthorized disclosure.

We strive to protect your personal data taking into account the sensitivity of the information involved and the potential risks of a data breach. We implement all useful means to guarantee the confidentiality, integrity, availability and resilience of your data, making sure to store your data in information systems offering an appropriate level of security, including access is protected, restricted and registered, we enter into strict confidentiality agreements with all persons involved in the processing of data on our behalf.

 

Questions about the privacy policy

If you have any questions about our privacy policy, Contact us by email

Last updated on 03/06/2021